Everyone enjoys hearing a device’s opening and shutting sounds. However, it appears that Xfinity took this seriously, as many users are reporting the Xfinity (X1) Flex stuck at the welcome screen issue. Today we will discuss how to fix Xfinity Stuck on Welcome screen.
According to sources, this is merely a temporary glitch, and developers are already working to resolve it. But what are your options till the upgrade is released? Is there a workaround available?
There is, thankfully, and that is the subject of this post. We’ll go through how to fix the Xfinity (X1) Flex stuck at the welcome screen issue in this article. So, without further ado, let’s get started.
Procedure to Xfinity Stuck On Welcome Screen
As previously stated, developers are still investigating this issue, therefore you’ll have to rely on other workarounds to solve the problem. So let’s have a look at them one by one.
Fix 1: Restart the Xfinity Box
Restarting an Xfinity (X1) Flex stuck at the welcome screen is one of the best ways to fix it. So, if you can’t satisfy your entertainment needs because your gadget is stuck on the home screen, don’t panic; a simple restart will solve the problem. The instructions for restarting the Xfinity Box are as follows.
Step 1:
On your remote, press the menu button.
Step 2:
Scroll down to the restart button and hit it.
The entire system will now restart. Restart the device to determine if the issue has been resolved. If that’s the case, you are good to go. If the problem persists, try restarting the device several times more.
Restart from My Account Online
Step 1:
Go to My Account and sign in.
Step 2:
Scroll down and select Manage TV. This option is also available under the service tab.
Step 3:
Alternatively, you can use the tab to select the specific TV box you want to restart.
Step 4:
Select the Troubleshoot option.
Step 5:
From here, go over all of the common solutions to make sure none of them are interfering with your service. After that, click Continue.
Step 6:
There will be two choices:
Step 7:
System Refresh: This will resolve most issues, including DVR and On-Demand errors, as well as missing channels. When this option is selected, all of the boxes in the house will restart for around 10 minutes.
Step 8:
Restart Device: You only have one choice to restart a single TV box with this. This can also manage issues like poor performance, audio problems, and so on. The entire procedure takes roughly 5 minutes. When you choose Device Restart, you’ll be taken to a menu with TV Box options. You can now select which box you want to restart.
Step 9:
Select your preferred method, then troubleshoot.
Restart from the Xfinity “My Account” App
Step 1:
The Open My Account App is available for Android and iOS devices.
Step 2:
After that, select the TV tile by scrolling down.
Step 3:
Click on troubleshooting.
Step 4:
Device Restart and System Refresh.
Step 5:
Click Start Troubleshooting after selecting your preferred approach.
Step 6:
While the procedure is restarting, do not unplug or switch off any of your TV boxes.
Restart Via the Help Menu
Step 1:
First, you need to enter the Help menu, and hit the A button on your remote control button.
Step 2:
Select the Restart tile after clicking the OK button.
Step 3:
After the second click on the OK button, press Restart.
Step 4:
The TV box will begin to restart. This is going to take some time.
Restart Via the Power Button
Step 1:
If your television has a power button, press it.
Step 2:
Ensure that the cables are well-protected.
Step 3:
For 10 seconds, press and hold the Power button.
Step 4:
The TV Box should restart automatically once you withdraw your hand.
Restart Via the Power Cord
If your Xi5/Xi6 Wireless or XG1v4 DVR TV Box lacks a Power button, perform the following:
Step 1:
Wait 10 seconds after disconnecting the TV Box.
Step 2:
Then reconnect it.
Restart via the Device Settings
Step 1:
Select the Xfinity button on your remote control.
Step 2:
To highlight Settings, use the right or left arrow buttons (which have a gear icon). Click OK.
Step 3:
Highlight Device Settings with the Down arrow. Click OK.
Step 4:
Select Power Preferences with the same down arrow. Click OK.
Step 5:
Then, select Restart. Click OK.
Step 6:
Select Restart using the right arrow button. Click OK.
Step 7:
An X1 Welcome screen will appear.
Step 8:
The previous channel will be resumed by the TV Box.
Fix 2: Detach Device Cable
Because you have connected cables to both ends of the TV and device, Xfinity Flex may become stuck on the welcome screen. So, if watching the device’s welcome screen irritates you, here’s what you should do to fix it.
Step 1:
Remove all cable connections from both the devices and the television.
Step 2:
Replug the cable into the TV box when finished.
Step 3:
Turn the power on.
Step 4:
Reconnect the cords to the TV after a few minutes of waiting.
That’s it. You’ll be pleased to learn that the welcome screen issue has been resolved. The welcome screen will appear for a few moments before fading away. After that, you’re ready to experience your device’s entire universe of entertainment.
Fix 3: Check Your Internet Connection
A bad internet connection could be the source of your present difficulty. If the Xfinity Flex does not receive strong connections from the router, it will become stuck on the home screen.
As a result, ensure sure your router is operational. You can test this by connecting your smartphone to a Wi-Fi network and seeing if you can access the Internet.
If not, then the issue is most likely with the Wi-Fi connection. To resolve the connection issue, you must contact your Wi-Fi service provider.
Fix 4: Restart Your Modem/Gateway
Restarting your modem/gateway is one of the best solutions to fix Xfinity Flex stuck on the welcome screen.
Restarting the connection source will start everything over from the beginning, wiping off any corrupted files that were causing the problem.
Fix 5: Connect Using the WPS Button
Another option for resolving the Xfinity Flex welcome screen issue is to use the WPS buttons to connect the device. Check to see whether the problem has been resolved. Otherwise, move on to the next workaround.
Fix 6: Contact the Xfinity Flex Customer Service Department
If you have tried all of the above ways and are still having problems, your only choice is to contact Xfinity Flex’s customer service department. They are currently the only ones who can advise you on what to do next to resolve the issue.
Final Thoughts
This was how to get your Xfinity Flex to stop freezing at the welcome screen. There has been no indication as to when the developers will resolve the issue.
So, until it’s finished, you will have to remedy the problem with the above-mentioned workarounds.
Regardless, let us know whether you were able to remedy the problem in the comments. Also, please feel free to provide any alternative workarounds that may be useful in resolving the problem.
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