Return Spectrum Equipment: How to do it? Easy Guide

If you are searching for the details of how to return Spectrum Equipment. Then, today we will discuss this.

You may have unsubscribed from Spectrum services but are still trying to figure out how to return Spectrum equipment for a refund and avoid being charged by Spectrum. 

Returning spectrum equipment is simple in a variety of ways, but first, you must determine whether spectrum equipment can be returned to Spectrum. 

Any devices used for TV, internet, or business phone service while subscribed to Spectrum Services remain Spectrum property and can be returned to Spectrum if you want to downgrade or disconnect any of the services.

However, after disconnecting services or downloading grades, you have a certain amount of time to return the equipment that was used for service. 

However, if you do not return within specific time frames, you may be charged a substantial unreturned equipment fee, which will be added to your total payment. 

Which equipment can be returned to Spectrum?

The following items are available for return through UPS, FedEx, or store drop-off. All of the equipment installed for Internet, TV, phone, and business phone service is returnable, and you can return it whenever it is convenient for you. Any remotes or cables that came with the equipment can be kept and are not required to be returned.

  • DOCSIS receivers in the spectrum, including HD and DVR receivers DOCSIS 2.0 gateway devices (modem/router combo) 3.0 modems
  • Gateway devices for DOCSIS 3.0 (modem/router combo)
  • Routers with WiFi
  • Voice modems from Spectrum

The process to Return Spectrum Equipment

Spectrum provides a variety of options for returning spectrum equipment after surrendering or downgrading service, so you can choose the approach that is best for you. 

Simply return your equipment to Spectrum to avoid a charge on your final account for unreturned equipment.

UPS Mail

Another option for returning spectrum equipment without incurring shipping costs is to use UPS (United Parcel Service). 

You can also return equipment to a UPS drop box near your location without incurring any shipping fees. The UPS Store will pack and ship your equipment to the Spectrum office for free.

Because UPS handles the packaging and shipment of any Spectrum equipment for free, this is Spectrum’s preferred way of returning equipment. 

FedEx Return

Spectrum accepts equipment returns via FedEx as well. You will be given a label to affix to the contained equipment that you will return. You must undertake the packaging procedure yourself, unlike UPS, and Spectrum will handle the postage. You must obtain a FedEx receipt as proof that you have dropped off the spectrum equipment. Please keep in mind that not all Spectrum equipment can be returned by FedEx. The following items can be transported using FedEx:

  • Spectrum receivers are inclusive of DVR and HD receivers.
  • DOCSIS 2.0 Wi-Fi gateway devices.
  • DOCSIS 3.0 modem and gateway devices.
  • Spectrum voice modems.
  • Wi-Fi routers.

You can order a Delivery box from Spectrum to adequately pack all equipment to avoid damage during shipping and handling.

US Postal Services

The US Postal Service is another easy way to return your Spectrum equipment to the corporation. You can return the equipment to a USPS location near you. 

If possible, secure the equipment in its original packing, along with the return label that was provided to you at the time of purchase. 

Please inform the USPS office that you are a Spectrum client, and they will handle the shipment of the equipment back to Spectrum without charge.

Spectrum Technician picks up Equipment

Customers with disabilities are only eligible for equipment pickup by a spectrum technician at your location. 

If you have any form of impairment, you can contact Spectrum to request that a technician pick up your equipment from your location.

What are the fees for Returned Equipment?

Although Spectrum provides you with at least 14 days to return all equipment to Spectrum after discontinuing services, if you do not return products within the timeframes provided, Spectrum may assess a fee on your final bill. 

Unreturned equipment fees are assessed by spectrum valuation teams and are determined by the type of equipment.


Even if I am not disabled, may I use the Spectrum Pickup Option to return my equipment?

No. Spectrum customers who are disabled or old are eligible for the pickup service. If none of these apply to you, you should return Spectrum equipment using one of the other methods.

What is the most efficient way to return spectrum equipment to the company?

Dropping off the equipment in person at a Spectrum office or retail shop, or shipping the item to the company via UPS, is the best option to return Spectrum equipment. You will not be charged anything if you use any of these ways.

Final Thoughts

Returning spectrum equipment can be done in a variety of ways, according to your preferences. Customers who are self-quarantined or contaminated with Covid can request a 60-day extension on their equipment return periods after being cleared by medical professionals. 

If you can’t bring your equipment to the shop, you can first use store locator tools to discover a nearby drop-off site. 

You can utilize FedEx, UPS, and other methods to return things within specified timeframes to avoid incurring charges on your final invoices.

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