Why Spotify Says Offline Even Connected to Internet? How to Fix it

Do you recall how, when there was no music streaming service accessible, we had to rely on the Mp3 downloader software or website for music? But, due to Spotify, those days are no longer. As long as you have access to the internet, you can now choose among millions of music tracks and listen to your favourite songs anywhere and at any time.

You can listen to songs and podcasts offline if you have a Spotify premium account. Simply choose and download the soundtracks you want to listen to later.

Despite being connected to the internet, some customers have claimed that Spotify suggests they are offline. It is not compatible with Wi-Fi or any mobile data connection. At the bottom of the page, they find a message with no internet connection. So, if you’re having the same issue, don’t worry, you’ve come to the perfect location.

In this article, we’ll look at why Spotify says offline while you have a solid internet connection on your device and how to solve it.

Why Spotify Says Offline?

Spotify provides an audio streaming service, so as long as you have access to the internet, you are online. It’s enough to listen to music and podcasts on Spotify even with a shaky connection. However, it occasionally displays the offline status out of nowhere.

When you have to play new music that you’ve been waiting for a long time, it’s a fairly frustrating thing to see.

Now, let’s get to the point: if an internet connection issue isn’t the cause of Spotify’s offline status, there could be alternative causes for the message “No internet connection”.

One of the reasons for this is the platform you use to access Spotify. Spotify is available in two versions: “Web” and “Mobile.” As a result, the issue may differ between the two.

If you access Spotify via a website on your PC, your firewall and antivirus software may detect Spotify as a danger and prevent the connection between the website and the network. If that’s the case, Spotify will tell you that you’re offline, even if you’re connected to the internet.

If you’re using the app version, however, there could be a number of factors at play, including activated offline mode, Data Usage Restriction, cache, Data saving, and power-saving mode, as well as a really poor network connection.

Let’s move on to the solution now that we’ve identified the potential dangers or reasons for your Spotify shows being unavailable.

How to Fix Spotify Says Offline Even Connected to the Internet 

In this part, I’ll show you a few strategies for attempting to resolve the following concerns with Spotify’s offline status.

So, let’s start with the first approach.

Method 1: Disable Offline Mode

Premium users get access to the offline mode. You can access the offline tracks when you use the offline mode. This means you can listen to the great songs you’ve downloaded on Spotify without being bothered with advertising.

However, it also results in a condition of no internet connection. So, disable the offline mode and you’ll be back online in no time. The steps to do so are outlined below.

  • Open the Spotify app on your phone.
  • Look for Offline mode in the Settings menu.
  • Toggle off that option once you’ve found it.
  • Finally, the app should be restarted.

Method 2: Try to Re-login

When you don’t correctly log into the app, it won’t load your downloaded tracks and will display the no internet connection signal. You can log out of your account and re-login in this situation. So, let’s see how you go about doing it.

On a Computer

  • In your browser, go to www.spotify.com.
  • Go to your profile section, which is near the bottom of the page on the left side.
  • Select the Log out option from the drop-down menu.
  • After that, re-enter your login credentials to gain access to the account.

On Cellular/Mobile Devices

  • Open the Spotify app on your phone or tablet, whether it’s an Android or an iOS device.
  • From the right bottom corner, tap on the Your Library option.
  • Now go to the Options menu and select Settings.
  • Scroll to the bottom of the page and select the Log out option.
  • Then, using your ID and password, log back in.

Read: How to Install Android Apps on Windows Phone?

Method 3: Set Spotify as Exception on Data Saver Mode

If the problem is minor, simply turning off the offline mode would suffice. If it doesn’t work for you, you might be saving a balance in the data saver mode. You’re not the only one who uses data saver mode; I do so frequently when I don’t want all of my background apps to run.

As a result, add Spotify as an exception to data saving mode so that you can reconnect.

  • Go to the Settings section of your phone.
  • Select Wireless and Network from the drop-down menu.
  • There is a Data Usage option there, from which you can select Data Saver.
  • If you can’t find the Spotify app, add it as an exception here.

Method 4: Turn Off Power-saving Mode

Background apps and network usage are minimized in the power-saving mode so that your device’s battery life can be prioritized. If you’re utilizing power-saving mode, this could be why Spotify indicates you’re offline even if you’re connected to the internet. Furthermore, it does not take into account if you are linked to a Wi-Fi or mobile data network.

Simply switch off your device’s power-saving mode and see if the issue has been resolved.

Read: How to Chromecast Peacock TV from Mobile & PC?

Method 5: Examine your Network and Firewall

If you have any firewall or antivirus software installed on your device, it may cause you problems. In the case of the desktop browser version of Spotify, there is already a built-in firewall. It may perceive Spotify as a threat, in which case it will block the connection. Now, simply disable it for a specific period of time, such as when you’re listening to Spotify. Allow the protection when you’ve finished using Spotify.

Method 6: Restart the Router

A poor internet connection is one of the reasons why you can’t load the streaming music on Spotify. If that’s the case, verify your Wi-Fi connection to see if it’s stable. If this is not the case, you can contact your ISP (Internet Service Provider) or just reset your home router. If you do so, it may be able to resolve the issue by giving you a solid connection.

Follow these instructions to restart your router.

  • To begin, simply unplug the router wire and wait for around 15 seconds.
  • Then I plugged it in again and double-checked the connection.
  • If it doesn’t work, press and hold the small button on the backside of the router for 10 seconds. Keep in mind that it will delete all previously saved information, such as username and password.

Read: What is Tap Windows 9.21.2?

Method 7: Clear Cache and Data

You can also delete your Spotify account’s cache and data. It might be able to help you with the problem you’re having with Spotify.

Remember that clearing the Spotify cache will result in the loss of all your downloaded tracks. Your library and playlists, on the other hand, will be unaffected. Also, remember to store your login details so that you can access your account more easily in the future.

On Android

  • To begin, use the Spotify app.
  • Then proceed to the section under “Settings.”
  • Now select Apps from the drop-down menu.
  • Select Spotify from the drop-down menu.
  • Storage with a tap.
  • The Cache option can be found there. To clear the cache of your Spotify account, tap it.
  • Close the app and reopen it.

On iPhone

  • To begin, go to your phone’s settings.
  • Then select General from the drop-down menu.
  • Select iPhone Storage from the menu.
  • Tap on the Spotify app after searching for it.
  • Finally, hit the Offload application to erase the cache.

Method 8: Uninstall the Spotify

Perhaps your Spotify account requires a restart from the beginning. This issue can occur as a result of specific bugs in the app. If you’re still using an older version of Spotify, it’s time to upgrade. Rather than updating, simply uninstall the app and reinstall it from the store.

However, remember to save your login information so you don’t have to start over.

Read: How to Upgrade Windows Vista to Windows 7 for Free Without CD?


Spotify is a fantastic music streaming service that allows you to listen to pleasant sounds at any time, both online and off. You can create your own playlist based on your favorite performer. If you upgrade to a premium account, you’ll have access to even more features. However, it can occasionally cause issues, one of which is the offline status, even when connected to the Internet.

So, if Spotify indicates you’re offline, even if you’re connected to the internet, use the procedures listed above. This way, the path between you and your favorite song tracks will be reconnected.

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